What Do We Do

Some businesses require just a small amount of support every now and then. Others more attention and some need specialised fulltime support. Some businesses have a computer system that is vital to the operation of their business and it must be maintained at the highest level on a continuous basis. We can offer support plans from a very cost effective 8 am to 5 pm five days a week plan to a full 24/7 mission critical plan.

Over the years OzPro have developed a comprehensive IMS "Information Management System" which incorporates system strategies and operational procedures that make sure you will never lose a file again; and that you will always have a computer system purring away just waiting for you to ask it to perform at it's best. The IMS also covers an extremely cost effect and detailed disaster recovery plan that means you will never lose files and offers you a written guarantee that your main server will be up and running again within 2 hours of an incident occurring.

The trick of course is the cost. Anyone can offer to keep your system up and running 24/7 and stable and robust and all the things you would expect of a professional support company. But that generally requires you to spend lots of money. We have a truly cost effective and robust business model in place that is proven and and working, today…

This is where OzPro is unique. We have a local technician who can do the hands on work or the one off call outs to your system. But with a well-maintained system this is the minimal side of maintaining a system. The on going house keeping and maintenance is the trick. If your system is managed, downtime and problems are kept to a minimum. The amount of attention you give a system reflects how strong, robust and stable it is. OzPro have a VID, this is a Virtual IT Department that is connected to your system 24/7 which monitors maintains, repairs and supports your system.

It is a bit like a car. If you don't change the oil and check the water and do the regular services, it starts to break down, become unreliable and runs generally pretty bad. Computers are the same. If you would like to know more about this and the type of support you should place on a system please see our document called "Maintaining a Good System" It may answer a few questions for you. 

To cut costs we can carry out 98% of system maintenance via our Virtual IT Department We monitor your system all day, every single day of the year. We have developed sophisticated and comprehensive software, which is part of our service contract1 that helps us to continually maintain your system at its highest level, our software even carries out your backups, checks system stability and notifies us of any potential problems.

OzPro has designed 3 support levels to help you find which service may best to suit your business needs and of course budget. We limit the number of clients we accept in each location to guarantee support response times.

We do not accept all business that apply for our service. It is impetrative that our business and philosophy fits with yours. So a free on-sit Systems Anylise is carried out to make sure we would make good partners.

1. Pertains to customers who have signed the OzPro Support contact. Please contact your local representative for more information